Missing item or get wrong item
When you get the package, if you find there are some items missing from your order or we sent you incorrect items, please keep all the items in original condition and also keep the packing stuff, weigh all the items together with packing, then take some photos of them and send us the photos by email. Please contact us within 7 days after receipt of package. We will investigate the case when we get your email. If the case is true, we will send you the missing item or the correct item (sometimes you may be requested to return the incorrect item).
Get damaged items
When you get the package, if you find the item is damaged(cracked) in appearance, immediately contact the carrier and us. If the item does not work (DOA), please take photos of the item including warranty label and send us the photos by email, please contact us within 7 days after receipt of package. Once the case is clarified, we will resend you the good item. Sometimes for DOA item, you may be requested to return it.
Item is defective under warranty
There is warranty for most of our items, if your item is defective during warranty, you can return it for repair or exchange. If the item was damaged by incorrect use, it is out of warranty. Please make sure the warranty label still exist with the item, or we will refuse it, so please keep the warranty label carefully.
We will not afford the return postage freight (from your country to our company), your return postage will be paid by coupon (not refund) which can be used on your next order.
If users have any questions or suggestions regarding our return policy, please contact us at:
Shenzhen Metrotec Electronic Co.,Ltd.
Office Address: Unit 1 of Blg 2, Glory Technology Park, 13 Min Qing Rd, Long Hua New Region, Shenzhen, China.